Universal Ford Lincoln Dealership Customer Reviews
How Are We Doing?
Universal Ford Lincoln puts the customer first. We aim to make every single experience each customer has in this building—from the moment they walk into the moment they drive off the lot in a new vehicle—something to remember, and for all the right reasons.
We value your opinion as our customer, and we would love to hear from you. Read through these testimonials to see how we’re doing, and if you would like to, please provide us with your own testimonial about your experience here at Universal Ford Lincoln.
Really appreciated the thorough service today on my Escape. This was my first time visiting the service centre here. Everyone was helpful and friendly, from both lot attendants who greeted me, to my service advisor, Dagg, who was able to check me in quickly so I could make it into work on time. The ...service pricing was fair in my opinion and there was no pressure at all when it came to recommendations. As someone who works at a dealership service centre, I understand the difficulties that often come with making the service process go smoothly from start to finish. I can definitely tell that the staff here are working very hard to make this happen. Thanks guys!Show more
Cam N., Calgary, Canada
26 Jan 2018
Great dealership! Dan in service and Bruce in sales make this dealership tick! I love their new service bay and Lincoln addition.
Branden A., Balzac, Canada
03 Jul 2017
Everyone i dealt with was friendly and patient. It was an easy and low pressure process.
20 May 2017
We started to come to Universal for our motor home and now I bring my F150 here for service. The team in the service department are always polite, courtious and do exactly what they say they will do. I would recomend this dealership to everyone I know.
08 May 2017
I have bought 2 Fords from Universal and both have been excellent. Dan sources the best technicians that Universal has to offer and both vehicles are in tip-top shape. My 2004 Explorer has 117,750km and the 2011 Escape has 51,555km and Universal is the exclusive service provider. Take my advice: ...buy a Ford, buy from Universal, and have Universal service it. Bruce CameronShow more
12 Mar 2017
It is the first time that I have been to this dealership UNIVERSAL FORD LINCOLN. I happened to stumble on an exceptional review for RYAN LEMMON online. Desperate to fix my broken PTU I called Universal Ford Lincoln looking for Ryan and set an appointment. I was booked right away and was quoted a som...ewhat reasonable charge for fixing the issue. What was awesome about the whole experience was the service that I got from Ryan. I was provided with a service vehicle which also happened to be a Lincoln. Ryan called and texted me with the progress of the work being done and when it'll be completed. Very convenient indeed , plus I am satisfied with the work done with my Lincoln. Highly recommended!!!! Certainly not the last meeting with Ryan and Universal Ford Lincoln. Arnold Show more
10 Nov 2016
First of all I/We have been dealing with Universal Ford Lincoln since 2008, when I first met Steve Black, What A Gentleman. Dagg Adams was also my Service manager back then, very knowledgeable Gentleman. Our Latest purchase was a 2016 Lincoln MK X, the Salesman/ Sales Manager was another Gentleman b...y the name of Bryce Harrison. We feel that Bryce steered us in the right direction. Bryce would go out of his way to make sure we were (my spouse and I) seated and offered some refreshments. I/we would seek out Bryce, should we decide to purchase another vehicle (Lincoln). However the 2016 MK X, might be our last purchase, given our age. A BIG Thank You to all the gentlemen mentioned. And the behind the scene Staff As Well. Bravo Universal Ford Lincoln. Walter and Myra Empey Show more
02 Nov 2016
I went to 8 different dealerships in the city and Derrick was by far the best! He was completely transparaent in putting together a quote and was extremely respectful and professional. I highly recommended him to all my colleagues. Don't waste your time dealing with "pressure tactics" and "let m...e write down a number on a piece of paper and get my manager involved" trick. If you want a Ford, just ask for Derrick!Show more
20 Oct 2016
I just want to take the time say a big thank you to Universal Ford Lincoln and my sales per Amin Hamir, this is the second vehicle I purchased from him and I came all the way from Banff because he always gives great service. Execellent experience, always have great advice, and will get you a vehicle... that suits your needs. I won't hesitate to recommend others. Thanks a MillionShow more
20 Oct 2016
As a first time Ford Lincoln buyer, I would like to say my sales advisor Amin Hamir helped make this new purchase a very positive experience for me. He was welcoming, friendly and respectful of me. He went beyond with his explanations and services. Amin was referred to me by a friend and I would be... happy to refer him and Universal Ford Lincoln to other friends. Show more